Refund policy

Thank you for shopping with us! Please read our return and refund policy carefully to understand your rights, especially for international orders.

 

1. Order Cancellation (6-Hour Grace Period)

You may cancel your order within 6 hours of purchase without any reason.

After 6 hours, the order will be processed and cannot be cancelled.

To prevent malicious orders and refunds, a 5% processing fee will be deducted for refunds requested within the 6-hour grace period. Thank you for your understanding.

 

2. Eligible for Return or Refund

We accept returns or refunds in the following cases:

Item is damaged or defective upon arrival (complete unboxing video required as proof);

Wrong item received;

Severe damage during shipping that affects normal use.

 

Important: Before opening your package, please record the entire unboxing process in one take (no editing). We cannot accept any after-sale issues without a complete unboxing video.

 

Please contact us within 15 days after receiving your order with relevant proof. Once verified, we will arrange a refund or replacement.

 

3. Not Eligible for Return or Refund

Returns or refunds will not be accepted for:

Personal preference issues (e.g., dislike, size not fitting, slight color differences);

Customized or discounted products;

Pre-sale items still within the pre-sale waiting period;

Orders not reported within the required timeframe.

 

4. Refund Method

 

Once approved, your refund will be processed within 3–7 business days to your original payment method;

For orders paid through third-party platforms, the refund timing depends on the platform’s process.

 

5. Lost, Stolen, or Damaged Packages

Once a package is marked as delivered by the carrier (e.g., USPS), our responsibility ends.

We are not liable for any lost, stolen, or damaged packages after delivery;

If your tracking shows “delivered” but you have not received your package, please contact the carrier directly for assistance;

 

6. Address Accuracy

Customers must ensure that the shipping address is complete and correct;

Contact us immediately to fix an incorrect shipping address before we dispatch your order;

We are not responsible for packages that cannot be delivered due to incorrect or incomplete address information provided by the customer.

 

The final right of interpretation belongs to our company (MonMimi)

 

Customer Service

If you have any questions, please contact us at Customer.service@monmimistudio.com. We will do our best to assist you！